Question 1

What is RepTrakR?

Accepted Answer

RepTrakR is a comprehensive team management platform designed for sports teams to track workouts, manage players, create training programs, and build team culture. It helps coaches monitor athlete progress and keeps teams engaged through workout tracking and leaderboards.

Question 2

Who can use RepTrakR?

Accepted Answer

RepTrakR is designed for sports teams including coaches, parents, and athletes. Coaches create and assign workouts, parents manage player profiles, and athletes submit their workout completions with photos or videos.

Question 3

What platforms does RepTrakR support?

Accepted Answer

RepTrakR is available as a web application at reptrakr.com and as a native iOS app for iPhone and iPad. The web version works on any device with a modern browser.

Question 4

How do I create an account?

Accepted Answer

Visit reptrakr.com and click "Sign Up" to create a new account. You'll need to provide your email, create a password, and choose your role (Parent or Coach). After signing up, you can create a team or join an existing one.

Question 5

What subscription plans are available?

Accepted Answer

RepTrakR offers three plans: Individual Elite ($5/mo), Team Pro ($15/mo), and Elite ($25/mo). Annual plans are available at $50, $150, and $250 per year with significant savings.

Question 6

Is there a free trial?

Accepted Answer

Yes! New users get a 30-day free trial of the Pro plan. During the trial, you have full access to Pro features. You won't be charged until the trial period ends.

Question 7

How do I manage my subscription on iOS?

Accepted Answer

To manage your subscription from the iOS app, you'll need to use Safari or any web browser. Visit reptrakr.com, log in to your account, and navigate to Profile Settings where you can upgrade, downgrade, or cancel your subscription.

Question 8

What happens when I cancel my subscription?

Accepted Answer

When you cancel, you'll retain full access until the end of your current billing period. After that, your team enters view-only mode where you can see all historical data but cannot create new content. You can reactivate anytime to restore full access.

Question 9

How do I create a team?

Accepted Answer

After creating an account and selecting a subscription, navigate to the home page and click "Create Team". Enter your team name, sport, and customize your team colors. You can then start adding players and coaches.

Question 10

How do I join an existing team?

Accepted Answer

Ask your team owner for the Team Code. On the home page, click "Join Team" and enter the code. Once approved by the team owner, you'll have access to the team.

Question 11

How do I add players to my team?

Accepted Answer

Go to your team's "Players" tab and click "Add Player". Enter the player's name, jersey number, and optionally upload a profile photo. Add player parent emails during player creation to automatically link them to their player.

Question 12

Can I be part of multiple teams?

Accepted Answer

Yes! You can join multiple teams, but you can only own one team at a time. Use the "Switch Team" option in the menu to navigate between your teams.

Question 13

How do coaches create workouts?

Accepted Answer

Coaches can create workouts from the "Workouts" tab. Click "Create Workout", enter a name and description, and assign it to specific players or the entire team. Workouts can include detailed instructions and exercise videos.

Question 14

How do players submit workout completions?

Accepted Answer

Players can view assigned workouts and click "Complete Workout". They'll upload a photo or video showing their workout completion. Submissions appear in the team feed and count toward the monthly leaderboard.

Question 15

How does the monthly leaderboard work?

Accepted Answer

Coaches manage the leaderboard to rank and display by total workouts or total workout minutes. Coaches can also create their own incentives for the month. At the end of every month a certificate is emailed to the contact(s) of each player that can be printed.

Question 16

What video formats are supported?

Accepted Answer

RepTrakR supports most common video formats. For best results, disable HDR/Dolby Vision on your iPhone before recording (Settings → Camera → Record Video → turn off HDR Video). Videos are automatically optimized for playback across all devices.

Question 17

What if I forgot my password?

Accepted Answer

On the login page, click "Forgot Password" and enter your email address. You'll receive instructions to reset your password. If you don't receive the email, check your spam folder or contact support.

Question 18

Why won't my video play?

Accepted Answer

Make sure HDR/Dolby Vision is disabled on your device. Videos recorded in HDR format may not be compatible. Also ensure you have a stable internet connection as videos are streamed. Try refreshing the page if the video doesn't load.

Question 19

Why did my upload fail?

Accepted Answer

Upload failures are usually due to large file sizes or poor internet connection. Try compressing your video or photo before uploading, or wait until you have a stronger Wi-Fi connection. File size limits apply based on your subscription tier.

Question 20

How do I contact support?

Accepted Answer

You can report problems directly from the app by clicking the menu button and selecting "Report a Problem". Describe your issue in detail and include any relevant screenshots. Our support team will respond via email within 24-48 hours.

Frequently Asked Questions